©2019 by Velocity Group.

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SUPPORT WHEN YOU NEED IT MOST

How We Help

We offer a range of help desk service options for in-house IT teams.


We will help you run a more efficient technology department through overspill services, 1st line support, 3rd line escalation or fully outsourced services for complete service desk support.

WHAT WE OFFER

  • Add additional manpower when you need it

  • Quick access to multi-skilled IT professionals

  • Add quality new technical staff without risk

  • Help to free your internal team to focus on core duties

  • Add resources to help ease congestion and bottlenecks

  • Scale up & down quickly to meet changing workloads

  • Key cover for absences, illness & holidays

  • Support at remote sites & satellite offices

  • Additional expertise & manpower for project rollouts

  • Access to senior technical expertise & industry experience

  • Help with complex IT issues & major projects

  • Independent counsel & strategic advice

  • Access to leading-edge support technology & tools

  • Add valuable specialist services not available in-house

1ST & 2ND LINE SUPPORT

Our experienced team of professionals will work in partnership with your internal team and serve as the first-line of support for your users. We will efficiently assist with day-to-day support needs and service requests.


If any issues can’t be resolved by our frontline team, we can either pass back to you, or handle the issue internally with our 3rd Line Escalation team and on-site field engineer

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3RD LINE SUPPORT

You may want to deal with all your front-line support requests internally and tap into our 3rd line expertise as a resource to escalate more challenging support issues.


Our 3rd line team will work in partnership with you to complement your internal team’s skill set with our expertise, utilising your team’s core competencies to help improve service levels.

CONTRACT AND FULL TIME RECRUITMENT

If you would like to hire your own staff, we have a full Recruitment division. Technology Recruitment, by Technology People!

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